GlowiseGlowise

Terms of Use

Glowise — GLP-1 & Calorie Tracker · Effective as of 14 July 2026

These Terms of Use (“Terms”), together with the Privacy Policy and any and all agreements referred to in the Terms (collectively, the "User Agreement"), govern your access to or use of our mobile application Glowise-GLP-1 & Calorie Tracker ("Glowise") and/or Glowise's website at https://glowise.app/ (collectively, the “Services”) owned and operated by Vocalbeats.AI PTE. LTD. ("we" or "us"). In these Terms, “you” or "your" means any individual end user accessing and using the Services (whether as a Registered User or an unauthenticated guest user under Guest Mode) and hereby agreeing to the Terms.

PLEASE READ THESE TERMS CAREFULLY. By downloading, installing, accessing or using Glowise, you agree to and are legally bound by the Terms. If you do not agree to the Terms, please do not download, install, access or use (or continue to access or use) Glowise. You must promptly delete the app from any mobile device in your possession or under your control. If you disagree with our Privacy Policy, you should also stop using Glowise.

We reserve the right, at our discretion, to change, modify, add or remove portions of the Terms at any time. Please check these Terms periodically for changes. Where required, we endeavour to notify you of material changes to these Terms when you next access Glowise (including via in-app pop-ups, interactive acknowledgement screens, or dashboard notifications). Your continued use of our Services or your explicit confirmation within the Application following the posting of changes to the Terms or any notification to you shall mean you accept those changes.

These Terms shall set forth the terms and conditions pursuant to which you can use Glowise. The use of Glowise is also subject to the terms and conditions of the Apple App Store or Google Play Store (depending on the platform from which you downloaded the application), your mobile network operator as well as applicable laws of your country or jurisdiction of residence.

Please note that the Terms is concluded between you and us only. However, Apple and Google, along with their respective subsidiaries, are third party beneficiaries of these Terms. Upon your acceptance of these Terms, the respective platform provider from which you downloaded the application (Apple or Google) will have the right to enforce the relevant terms of the Terms against you.

If you ever wish to seek any relief from us, you agree to waive the ability to pursue class action (where applicable).

1Services and Communications

1.1 Glowise is a wellness tracking app that helps users log meals, hydration, activity, and other daily habits. The app also allows users to record their wellness medication schedules (such as GLP-1 injection or oral intake logs) for personal tracking purposes only. All nutrition and hydration estimates are based on third-party food databases and/or standardized, non-clinical formulas. Glowise does not provide medical advice or treatment guidance.

Health‑related entries, including GLP‑1 medication logs, are treated as sensitive personal data and processed in compliance with applicable privacy and data protection laws. Glowise is intended solely for wellness and lifestyle tracking and should not be used as a substitute for professional medical care.

1.2 The version of the Glowise app may be upgraded from time to time to add support for new functions and services. You agree to always use the latest version as soon as practicable. Having that said, we are not obliged to provide upgrading or updates. We reserve the right to change the content and features of Glowise from time to time, at our discretion, with or without notice. We may implement tiered service levels, meaning that your access to certain core tracking features, input frequencies, data insights, and the associated interface interactive behaviors (including systemic response buffers or loading states) may be restricted, metered, or dynamically adjusted based on your subscription status, account authentication status (such as whether you are using the Services under Guest Mode or a Registered Account) or usage thresholds. We may suspend access to Glowise, disable some features of Glowise, restrict your access to part or all Services, or discontinue some or all Services or the technical support for certain devices and platforms, at any time with or without notice; and we shall not be liable to you for any losses you may suffer.

1.3 In order to allow you to access and use our Services, we need to perform scheduled or unscheduled repairs and maintenance. We endeavour to give you notice as soon as practicable. If such situations cause an interruption of your access to or usage of Glowise for a reasonable duration, we shall not bear any liability to you and/or to any third parties. Additionally, please note that neither Apple nor Google is obligated to provide any maintenance, technical or other support for Glowise.

1.4 We sometimes release products or features that are still undergoing testing and evaluation. We strive to mark these products accordingly. While we are grateful for early adopters, we make no warranties about the reliability of such beta products or features. To improve and evaluate these beta products or features, we may log and analyze information about how you use and interact with them.

1.5 We reserve all rights to amend, suspend, cease or terminate our Services at any time at our sole discretion and you shall not have any claims against us.

1.6 When you install Glowise app on your mobile device, you may choose to receive push notifications, which may include dynamic daily behavioral insights, medication schedules, medication side-effect check-ins, and automated weekly summaries. If you have registered and logged in via a third-party account (Apple or Google), we may also send you communications via the email address associated with your account for user retention, platform updates, and service reminders. You acknowledge that these notifications and communications are provided for lifestyle convenience and motivational assistance only; we do not guarantee the timeliness, delivery, or absolute accuracy of any transmission. You can turn notifications on or off by visiting your device's "settings" page or through the in-app notification control panel, and you may unsubscribe from our email communications at any time via the link provided in such emails.

2Subscription

2.1 You may use the free version of Glowise to access its basic features or pay for a subscription plan (where available) to access the premium features. You may pay for a subscription plan of your choice via In-App Purchases. You can find more information about the different subscription plans, its subscription fee, subscription period and features as well as the duration of any free trial period on the signup screen before making your purchases. Solely at our discretion, we may offer a trial period for some of the subscription plans every now and then. Subscription with a free trial period will automatically renew to a paid subscription for the same duration. If you do not want to continue with the paid subscription, please cancel your subscription 24 hours before the end of the free trial period. Subscriptions will automatically renew until you cancel it. Please note that removing the Glowise app from your device does not deactivate or cancel your subscription.

2.2 In-App Purchases (where available) can only be consumed within the Glowise app. If you make an In-App Purchase, that In-App Purchase cannot be canceled after it has been completed. In-App Purchases cannot be redeemed for cash or other consideration or otherwise transferred. All purchases and billing matters are handled by the Apple App Store or Google Play Store (depending on the platform through which you downloaded Glowise). You acknowledge and agree that we do not manage, process, or control the billing infrastructure, nor do we have the administrative authority to issue refunds directly. Any and all refund requests, charge disputes, or subscription payment claims must be submitted directly to the respective platform provider (Apple or Google) for review and evaluation in accordance with their official refund policies and platform terms. You are expected to read the terms and conditions governing all In-App Purchases contained in the specific Apple Media Services Terms and Conditions or Google Play Terms of Service of your country or jurisdiction of residence. If you fail to pay the relevant charges, we shall not be bound to (continue to) grant you access to use the Glowise app.

2.3 For users under Guest Mode, you explicitly acknowledge that your active subscription status and premium access credentials are linked strictly to your local device and your associated App Store or Google Play account. Because Guest Mode data is NOT synchronized to our cloud servers, if your device is lost, damaged, uninstalled, or cleared of data without being previously linked to a registered account (via Apple or Google login), we will be technically unable to identify, recover, or migrate your subscription status to another device, and we shall bear no liability for such loss.

2.4 We reserve the right to modify, terminate or otherwise amend our offered subscription plans (if any) at any time. You will be notified if the price of a subscription plan increases and your consent will be required to continue. Except as otherwise expressly provided for in the Terms, any price change or changes to your subscription plan will take effect in the next subscription cycle after notifying you. Information on how to manage your In-App purchases can be found on Apple's or Google's official website. Specifically, you can learn how to cancel your subscription via Apple App Store here: https://support.apple.com/en-us/118428, or via Google Play Store here: https://support.google.com/googleplay/answer/7018481. There are no refunds or credits for partially used subscription plan periods. Following any cancellation, you will continue to have access to the Glowise app through the end of your current billing period.

2.5 We prohibit and do not recognize any purported transfers of In-App Purchases effectuated outside the Glowise authorised platforms, or any purported sale, gift or trade outside the Glowise environment in the real world of anything that appears or originates in our Services, unless expressly authorized by us. Any such transfer or attempted transfer is prohibited and void, and may subject your account to termination.

2.6 We reserve the right to control, regulate, modify, remove, terminate or otherwise amend our offered In-App purchases any time in our sole discretion and without any liability to you. YOU UNDERSTAND AND AGREE THAT YOU WILL NOT BE COMPENSATED UNDER ANY CIRCUMSTANCES (INCLUDING A REFUND) FOR ANY UNUSED IN-APP PURCHASES, ANYTHING ELSE ASSOCIATED WITH YOUR ACCOUNT, OR FOR ANY OTHER REASON WHATSOEVER, REGARDLESS OF WHETHER YOU ARE BARRED FROM ACCESS TO THEM AS A RESULT OF ACCOUNT CLOSURE (WHETHER VOLUNTARY OR OTHERWISE), REVOCATION OF THE LIMITED LICENSE OR CHANGE OF OUR SERVICES OR OTHERWISE.

3Account, Eligibility and Notice to Parents

3.1 In order to use the features of Glowise via a registered account (such as logging in via Apple or Google), you must provide us with accurate and complete information as prompted by the app, and keep that information up to date. Otherwise, some of our features may not operate accurately. Alternatively, you may choose to use Glowise under Guest Mode without creating an account. In order for us to accommodate certain requests by you, we may also require you to verify your identity by verifying your localized account details, active premium subscription records, purchase transaction IDs, and/or by requesting reasonable documentation. For users under Guest Mode, you acknowledge that because we do not hold your personal account identifiers or data on our cloud servers, we may be unable to verify your identity or process data-related requests unless you provide verifiable proof of your purchase transaction IDs or choose to bind your device to a registered account.

3.2 You will not share or transfer your account or subscription (if any), and you will not let anyone else access your account or subscription. If you are a registered user, in the event you become aware of or reasonably suspect any breach of security, including any loss, theft, or unauthorized disclosure of your personal information, you must immediately notify us. You are solely responsible for all transactions and activities undertaken by means of your Glowise account or your local device (if under Guest Mode), whether or not authorized by you. You shall notify us immediately and confirm in writing any unauthorized use of your account.

3.3 By downloading, installing and/or using Glowise, you represent and warrant to us that:

(a) you are 18 years old ("Minimum Age") or above;

(b) you have not previously been suspended or removed from Glowise, the Apple App Store, or the Google Play Store;

(c) you are not located in a region that is subject to any government embargo, or that has been designated by any government as a “terrorist supporting” region;

(d) you are not listed on any government's list of prohibited or restricted parties; and

(e) your downloading, installation, access to and/or use of Glowise is in compliance with any and all applicable laws and regulations.

3.4 IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A CHILD UNDER THE MINIMUM AGE, PLEASE STOP YOUR CHILD FROM USING GLOWISE IMMEDIATELY AND CONTACT US AT SUPPORT@GLOWISE.APP

4License

4.1 Subject to your complete and ongoing compliance with the Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

(a) install and use one object code copy of any mobile application associated with the Glowise application obtained from a legitimate marketplace on a mobile device that you own or control; and

(b) access and use the Glowise application and the Services.

4.2 When exercising your rights under the license, you agree to use the app and the Services for personal and non-commercial use and, above all, fairly and lawfully. If you are prohibited under any applicable law from using the app or the Services, you may not use it.

4.3 No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights expressly granted to you. Your license does not allow you to:

(a) reproduce, distribute, publicly display, or publicly perform the Services;

(b) make a copy, rent, lease, loan, resell, sublicense, distribute or otherwise transfer the license granted to you in the Services or any Materials or any right or ability to view, access, or use any Materials;

(c) access or use the Services in violation of any usage restrictions or other limitations associated with the Services or subscriptions you have selected to access and purchase, if applicable, including any attempts to circumvent, bypass, or disable the application's built-in usage meters, rate limits, interactive loading state controls, or subscription-verification paywalls;

(d) use any robot, spider, crawler, scraper, or other automated means or interface not provided by us to access the Services, extract data, or harvest food nutrition database details, image recognition outputs, or AI-generated insights.

4.4 Glowise is not intended for distribution to or use in any territory where such distribution or use would violate local law or would subject us to any regulations in that territory. We reserve the right to limit our Services in any territory.

4.5 We have the right, in our sole and absolute discretion, to issue warning, remove content (including User Content), suspend, disable, terminate, permanently ban or restrict your access to or use of Glowise (including suspending your registered account or restricting access from your specific mobile device if you are under Guest Mode), or even report you to law enforcement at any time and is not obligated to bear any liability to you or any third party, if you:

(a) are under the Minimum Age to download, install, access or use Glowise;

(b) violated any provisions of the Prohibited Conduct or restrictive use covenants described in these Terms; or

(c) failed to pay subscription fees (where applicable).

4.6 If your Glowise account or device access is suspended, disabled, banned or terminated, you may not create a new account, attempt to access the Services under Guest Mode from a banned device, or ask any other person to create a new account for you. If you think that your Glowise account or device access was wrongfully suspended, disabled, banned or terminated, you may email us using the contact information at the end of this page. We will promptly investigate the situation and respond to you.

5Ownership and Third Party Claims

5.1 We or our licensors retain and exclusively own all rights, title and interest in and to the Services and its content (including the visual interfaces, graphics, artwork, photos, videos, music, sounds, text, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements and materials posted, provided or otherwise made available through the Services, including any derived analytical outputs, aggregated behavioral patterns, behavioral trend correlations, and generated Personal Health Profiles (collectively, “Materials”) but excluding any raw User Content prior to technical analysis, including all intellectual proprietary rights, whether registered or not, which include, but are not limited to, copyrights, patents, patent disclosures and inventions (whether patentable or not), trademarks, service marks, trade secrets, know-how and other confidential information, trade dress, trade names, logos, corporate names and domain names, together with all of the goodwill associated therewith, derivative works and all other rights in and to the Services. For the avoidance of doubt, while users under Guest Mode retain their raw User Content stored strictly on their local devices, any cloud-synchronized configurations, interface settings, or derived analytical insights generated upon account authentication (via Apple or Google) shall be governed as part of our cloud-managed Materials under this Section. Except as expressly authorized by us under the Terms, you may not make use of, copy, reproduce, distribute, disseminate, sell, publish, circulate, modify or incorporate our intellectual property rights or the Materials in any way, whether in whole or in part. Other product, food database, or external platform names mentioned in the Terms are the trademarks and intellectual property of their respective owners.

5.2 We will not hesitate to take legal action against any unauthorized use of our intellectual property or Materials to protect and restore our rights. We reserve all rights not granted expressly to you in these Terms.

5.3 In the unlikely event that there is any claim made against you on the ground that the Materials infringe any third party’s intellectual property rights, please provide us with all relevant information immediately. Our contact information is at the end of this page. We, and neither Apple nor Google, will be solely responsible for carrying out the necessary investigation, defense, settlement and discharge of any such intellectual property infringement claim.

5.4 This service may include information or links related to third-party products, services, websites, content, resources, activities, or events. We may also permit third-party content or information to be made available on or through this service. Such third-party content (including but not limited to nutritional data, food databases, and AI-generated analysis provided by third-party partners) is provided solely for convenience, and we do not manage or endorse it, nor do we make any representations or warranties regarding it (including its accuracy, completeness, reliability, safety, or fitness for any particular dietary purpose). To the extent permitted by applicable law, users bear sole responsibility for accessing and using such third-party content and accept all risks arising from such use.

5.5 Notwithstanding any ownership rights in User Content, you acknowledge and agree that any technical improvements, enhancements to functionality (such as speech-to-text accuracy), or de-identified analytical insights derived from the processing of your Submitted Content (including de-identified audio snippets as described in our Privacy Policy) shall be the sole and exclusive property of the Company. We may use such derived, non-personally identifiable information to optimize the Services (in a manner consistent with the data utilization and processing boundaries specified in our Privacy Policy) without any further obligation or compensation to you.

6User Content

6.1 All profile creation, fitness and wellness data, information, text, photographs, audio/sounds, voice-to-text transcriptions, or any other materials whatsoever, whether input, entered, uploaded, transmitted or used by you in conjunction with Glowise, shall be collectively referred to as the “Submitted Content.” We do not review, monitor, edit or endorse the Submitted Content for accuracy, timeliness, integrity or completeness. You shall be solely liable for any Submitted Content you submit or transmit using the Services. Without limiting the foregoing, we may choose to process your Submitted Content for analytics or product improvement purposes. Although we do not generally monitor user activity, if we become aware of any possible violations by you of any provision of the Terms, we reserve the right to investigate such violations, and we may, at its sole discretion, immediately terminate your license to use our Services, or change, alter or remove your Submitted Content, in whole or in part, without prior notice to you.

6.2 Each time you submit Submitted Content, you hereby represent, warrant, and covenant that you are of the Minimum Age, and that as to any Submitted Content you provide, (a) you are the sole author and owner of the Submitted Content or you have the full lawful right to grant the rights and license specified in this section; (b) the Submitted Content is accurate and lawful; (c) the Submitted Content does not and, as to Glowise’s permitted uses and exploitation set forth in the Terms, will not infringe on any intellectual property or other right of any third-party; and (d) the Submitted Content will not violate the Terms or any applicable Additional Terms, or cause injury or harm, or threaten to cause injury or harm, to any person.

6.3 You will receive Output (i.e. fitness metrics, calorie consumption, nutritional analysis, medication tracking insights, recommendations etc) via the app based on your Submitted Content. While the Output is ordinarily saved on your app directly, we cannot guarantee complete protection against loss or corruption of data. For users under Guest Mode, you explicitly acknowledge and agree that your User Content and Output are stored strictly within your local device's storage and are NOT backed up to our cloud servers. In the event of device loss, damage, theft, app uninstallation, cache clearing, or any other localized technical failure, all such data will be permanently lost. We are technically unable to access, trace, or recover any data for unauthenticated guest users, and we shall bear absolute zero liability for any such data loss or corruption under any circumstances. We strive to provide support and attempt to troubleshoot any known or discovered issues that may have caused any data loss for registered users, but you acknowledge that we have no liability related to the integrity of the Output or the failure to successfully restore Output to a usable state. Furthermore, you specifically acknowledge that where Submitted Content is generated via Automated Speech Recognition (“ASR”) or computer vision AI technology (such as our "Scan Food" photo or barcode recognition features), such transcriptions and matching logs may contain errors or misidentifications due to factors such as background noise, accents, lighting, image quality, or third-party database (including FatSecret) discrepancies. It is your sole responsibility to review, verify, and, if necessary, manually correct any ASR transcriptions, recognized food items, calorie counts, or the resulting Output to ensure accuracy before relying on such information for health or nutritional tracking.

6.4 Between us, you retain ownership of your Submitted Content and Output (collectively, "User Content") to the extent permissible by law. Notwithstanding your ownership of your User Content, you hereby grant us a royalty-free, world-wide, non-exclusive, transferable, sublicensable license to use, reproduce, modify, edit, publish, prepare derivative works of, distribute, display, copy, and perform the User Content (in whole or in part), and/or incorporate such content into existing or future forms of work, media or technology. The rights you grant in this license are for the limited purpose of operating and providing our Services to you, ensuring the technical accuracy of our features (including speech-to-text), improving and protecting our Services, customising our Services for you, and developing new features or products. WE DO NOT SELL YOUR USER CONTENT. Relatedly, you grant to us the right to authorise third parties to exercise such rights on our behalf. In the event your account is terminated, we may retain your User Content for a commercially reasonable period of time for backup, archival, or audit purposes, or as otherwise required or permitted by law and in accordance with our Privacy Policy. If you are using the Services under Guest Mode, no User Content is retained on our cloud servers upon your uninstallation or erasure of the app, as such data never entered our cloud infrastructure. The license to your User Content therefore continues even if you stop using the Services.

6.5 If anyone brings a claim (Third-Party Claim) against us in relation to your actions and activities carried out on our Services, you will, to the maximum extent permitted by applicable law of your country or jurisdiction of residence where you use our Services, indemnify and hold us (and our direct and indirect parents, subsidiaries or related entities in the same corporate group, collectively, our “Affiliates”) and each of their respective employees, directors, members, managers, shareholders, agents, vendors, licensors, licensees, contractors, customers, successors, and assigns harmless from and against all liabilities, damages, losses, and expenses of any kind (including reasonable legal fees and costs) arising out of or in any way in connection with any of the following: (a) your access to or use of our Services, including activities carried out thereon or User Content provided in connection therewith; (b) your breach of the Terms or applicable law; (c) our and/or our Affiliates' use of the information that you submit to us, including your User Content, subject to our Privacy Policy; (d) information or material transmitted through your device, even if not submitted by you, that infringes, violates, or misappropriates any copyright, trademark, trade secret, trade dress, patent, publicity, privacy, or other right of any person or entity; or (e) any misrepresentation made by you. You will cooperate as fully as required by us in the defense or settlement of any Third-Party Claim (all of the foregoing, “Claims and Losses”). You will cooperate as fully required by us, in the defense of any Claim and Losses. Notwithstanding the foregoing, we and our Affiliates retain the exclusive right to settle, compromise, and pay any and all Claims and Losses. We and our Affiliates reserve the right to assume the exclusive defense and control of any Claims and Losses. You will not settle any Claims and Losses without, in each instance, our or our Affiliate's prior written consent. This section is not intended to limit any causes of action against us that you may have but are not waivable under applicable law.

7Artificial Intelligence

7.1 We use AI technology (including generative AI technology) to help improve the quality, performance and safety of Glowise and/or build the features of our Services. Some of our features are integrated with specialized third-party sub-processors (including Google Gemini, OpenAI, DeepSeek, SambaNova, and Sonix ASR models, as further disclosed in our Privacy Policy), but we are not affiliated with, endorsed, or sponsored by any of these independent technology providers. If you choose to use any generative AI or image recognition features (as and when they become available), you should use the Output responsibly. You also agree not to use Glowise and/or submit Submitted Content in a way that is irresponsible or infringes, violates or misappropriates our or third party's rights (intellectual property or proprietary rights, contract rights or otherwise), or in any manner that violates applicable store policies, including generating or uploading malicious, fraudulent, or harmful content.

7.2 We make no warranties of any kind, express or implied, that any Output will be (a) unique to you or your Input, (b) substantially dissimilar to the Output of other users, (c) copyrightable or otherwise subject to legal ownership by you.

7.3 Due to the nature of generative AI technology, our Generative AI features may produce unexpected results. In the event that the Output turns out to be incomplete, inaccurate or offensive, you acknowledge that they do not represent our views. If the Output makes any reference to any third party or their products or services, you acknowledge that it does not mean that we endorse the third party or their products or services, nor are we affiliated with them. We make no guarantees that the Output will be suitable for all audiences or purposes. If you encounter any inappropriate or inaccurate AI-generated Output, you may report it to us at support@glowise.app.

7.4 To the maximum extent permitted by law, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to any content generated by Glowise for any purpose. If Glowise provides any information (including but not limited to nutritional analysis, calorie estimations, generated Personal Health Profiles, Weekly Insights, or wellness behavioral patterns based on your medication logs), such information is for informational purposes only and should not be construed as professional advice, especially medical or clinical advice. No action (including adjusting your medication dosage or frequency) should be taken solely based upon any information contained in or generated by Glowise. You must use discretion and judgement when interpreting results or making decisions based on its Output. You should seek independent professional advice from a person who is licensed and/or qualified in the applicable area before any use. Any reliance you place on such information is strictly at your own risk.

7.5 You acknowledge that the voice-to-text functionality, computer vision matching, and other AI features are dependent on third-party service providers and databases. While we strive to ensure a high-quality user experience, we do not guarantee that these AI services will be uninterrupted, error-free, or compatible with all voice types, accents, lighting conditions, or product packaging formats. We shall not be liable for any temporary service outages, delays in transcription or recognition, or the failure of any AI feature due to technical issues beyond our reasonable control. By using these features, you consent to our use of de-identified data for the limited purpose of monitoring and improving the performance and transcription accuracy of these third-party AI services.

8Prohibited Conduct

8.1. You agree to use the Services for personal and non-commercial use and, above all, fairly and lawfully. You may not distribute via Glowise or upload any content onto our Services that may be considered:

  1. false or misleading information;
  2. spam;
  3. Sexually explicit or profane;
  4. Abusive of or harmful to children;
  5. fraudulent, deceptive or misleading, including impersonation or claiming false affiliation;
  6. to infringe on or misappropriate third party's intellectual property or other proprietary rights, or plagiarism;
  7. harmful to the reputation and credibility of Glowise; or
  8. other contents that in our judgement are negative contents or otherwise not suitable.

8.2 By using our Services, you agree not to:

  1. use the Services for any unlawful, unauthorised or illegal purpose or in violation of any local, state, national, or international law;
  2. use Glowise in connection with any direct or indirect commercial purposes, including as a value-added component of a commercial product or service;
  3. access or create any Glowise account or generate unauthorized guest sessions without permission by any means other than our user supported interfaces;
  4. remove, disable, damage, interfere with or circumvent any feature of the Services, including any security or access control mechanism, any built-in usage meters, rate limits, loading state controls, subscription-verification paywalls, or features that prevent or limit use or copying of any content;
  5. make modifications to, disassemble, decompile or reverse engineer or otherwise attempt to discover the source code of any portion of the Services, except to the extent that such restriction is expressly prohibited by law;
  6. use web scraping, web harvesting, web data extraction methods, or automated API interrogation/sniffing to extract data or Material or personal information, proprietary food nutrient databases, barcode logs, or AI vision analysis parameters or any other information from Glowise;
  7. provide archived or cached data sets containing User Content (or our Materials or any other information or data or content) to another person or entity;
  8. use any User Content (or our Materials or any any of our information or data or content) collected from Glowise for the development or use of any software program, application, model or website, including, but not limited to, an artificial intelligence system, natural language model, large language model or machine learning;
  9. interfere with the operation of the Services or any user’s enjoyment of the Services, including by:
    1. uploading or otherwise disseminating any virus, adware, spyware, trojan horse, worm, malicious code, links to phishing website or other harmful programmes or technologies or malicious content or code that could impact the operation of the Services or any computer or other device; or
    2. interfering with or disrupting any network, equipment, or server connected to or used to provide the Services (including flooding, exploiting, or stress-testing our AI, nutrition database query, or image/barcode recognition endpoints under Guest Mode).
  10. sell or otherwise transfer the access granted under the Terms or any Materials or any right or ability to view, access, or use any Materials; or
  11. attempt to do any of the prohibited acts described in these Terms or assist or permit any person in engaging in any of the prohibited acts described in these Terms.

8.3 You shall not use any of Glowise's AI features:

  1. to create, train or improve any products or AI models to compete with Glowise or otherwise; or
  2. in a manner that violates these Terms.

9Responsible Use

9.1 We are providing our Services for information purposes only, and shall not be held liable if you experience any health condition. You agree to use Glowise responsibly and with common sense. You shall exercise your best judgment when evaluating the information provided. When in doubt, you should seek wellness, fitness, nutritional and/or medical advice from healthcare professionals.

9.2 We care about your health, wellness and safety. You should consult with your healthcare providers and consider the associated risks before using our Services in connection with any fitness, wellness and/or health content (“Content”). By using our Services, you agree, represent and warrant that you have received consent from your healthcare providers to rely on the Content or Output, or any of the related features made available to you in connection with the Services. Further, you agree, represent and warrant that you have consulted with your healthcare providers before making any dietary changes based upon information available through the Services. Everyone’s condition is different, and relying on the Content or Output and using features promoted by our Services is at your own risk. If you choose to rely on the Content or Output and these features, you do so of your own free will and accord, knowingly and voluntarily assuming all risks associated with such activities. For users under Guest Mode, you further acknowledge that because your health and medication logs are stored exclusively on your local device without any continuous medical or historical oversight on our cloud servers, your tracking integrity depends entirely on your own device maintenance. Except as otherwise set out in these Terms, and to the maximum extent permitted by applicable law, we are not responsible or liable, either directly or indirectly, for any injury, illness, or damages sustained from your use of, or inability to use, any Services or features of the Services, including any Content or Output you access or learn about through our Services even if caused in whole or part by the action, inaction or negligence of Glowise or others.

9.3 All Output you received via Glowise, including food item recognition, barcode matching entries, and nutritional estimations derived from third-party databases, are not produced by us, and should not be relied on without independent verification. All Content and Output are provided “as is” without any representation, warranty or condition as to its accuracy, completeness, or clinical suitability. We make no commitment to update the Output or Content provided in connection with your use of the Services. We make no guarantees that the Content and Output will be suitable for all audiences, dietary restrictions, or medical conditions. To the maximum extent permitted by law, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to any content generated by Glowise for any purpose. Any reliance you place on such Output or Content is strictly at your own risk.

9.4 Additionally, please be advised that the Output or Content have not been independently reviewed by persons with the expertise required to provide you with complete, accurate, or reliable information. We do not (i) guarantee the accuracy, completeness, or usefulness of the Output or Content; or (ii) adopt, endorse or accept responsibility for the accuracy or reliability of any such Output or Content. To the extent permitted by applicable law, under no circumstances will we be responsible for any loss or damage resulting from your reliance on the Output or Content. You are solely responsible for ensuring that the Output or Content are accurate, complete and useful.

9.5 We are not a medical, wellness, fitness or healthcare professional or nutritionist, and we do not provide medical services or render medical, wellness, fitness or healthcare advice. Glowise is not a medical device, nor is it intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition, or to monitor clinical metrics or calculate prescription dosages. Nothing contained in the Services should be construed as such advice or diagnosis. The Output and Content you receive in connection with your use of the Services should not be interpreted as a substitute for healthcare consultation, evaluation, or treatment, and the information made available on or through the Services should not be relied upon when making medical decisions, or to diagnose or treat a health condition or illness. YOUR USE OF THE SERVICES (WHETHER YOU ARE PAYING FOR A SUBSCRIPTION PLAN OR OTHERWISE) DOES NOT CREATE A DOCTOR-PATIENT RELATIONSHIP BETWEEN US.

9.6 You should seek the advice of a nutritionist or a medical professional with any questions you may have regarding your health before relying on any Output or Content offered under the Services. If you are being treated for a health condition or illness, taking prescription medication or following a therapeutic diet to treat a disease, you should consult with your healthcare providers before using the Services. You represent to us (which representation shall be deemed to be made each time you use the Services), that you are not using the Services for purpose of seeking medical attention, advice or care. You further agree that, before using the Services, you will consult your healthcare providers, particularly if you are at risk of problems resulting from changes in your diet. If any Content or Output you receive is inconsistent with the medical advice from your healthcare providers, you should follow the advice of your healthcare providers. UNDER NO CIRCUMSTANCES SHOULD YOU ALTER, INCREASE, OR DECREASE YOUR MEDICATION DOSAGE (INCLUDING GLP-1 INJECTION OR ORAL INTAKE) BASED ON THE INFORMATION, ANALYSIS, OR TRENDS PROVIDED BY GLOWISE. GLOWISE EXPRESSLY DISCLAIMS ANY LIABILITY FOR ADVERSE REACTIONS, ILLNESS, OR INJURY ARISING FROM INTERACTIONS BETWEEN MEDICATION AND DIETARY CHANGES DISCOVERED OR TRACKED VIA THE SERVICES.

10Copyright Policy and Other Intellectual Property Rights

10.1 We respect the copyright and other intellectual property of others, and we ask our users to do the same. We will not tolerate any acts of yours that directly or indirectly infringe on copyright or any other intellectual property rights belonging to us or others when you use Glowise.

11Privacy

11.1 In order to ensure your continued use of some or all the features of Glowise, we may need to collect, use, transfer or store your personal information with our "Authorized Personnel" such as entities within our group of companies, specialized AI partners, and authorized third party contractors or sub contractors which are necessarily involved in our provision and performance of the Services to you. If you are using the Services under Guest Mode, such processing is limited to local device actions or transient API interactions necessary to perform immediate features, without creating a permanent cloud record. We and our Authorized Personnel shall not use, share, or disclose such information beyond the extent necessary to provide you with the Services or improve the Services for your use. We and our Authorized Personnel shall not use such information for marketing purposes without first obtaining your explicit consent (which may include communication via the email address you provided upon your Apple or Google account authentication).

11.2 WE DO NOT SELL YOUR PERSONAL INFORMATION.

11.3 The Glowise Privacy Policy is available here or within the Glowise app and governs the manner in which we (and our Authorised Personnel) collect, use, maintain, store, transfer and disclose information collected from you. Please read the notice carefully before using our Services. By using our Services, you acknowledge our Privacy Policy and declare that you understand the options we provide to you in matters concerning your personal information, including the distinct choice between using the application via Guest Mode or via an authenticated third-party account. You should stop using our Services if you do not agree with our Privacy Policy.

12Third Party Websites

12.1 The Services may contain links to third party websites or applications. These websites or applications are not owned or controlled by us. Any link to third party websites or applications that you may find on our Services does not imply affiliation with us, and we do not endorse any third parties or their websites or applications. We cannot and shall not assume any responsibility for the content, privacy policies, or practices of these websites. In addition, we will not and cannot censor or amend or influence the content of these websites. By continuing to use the Services, you acknowledge and agree that we are not responsible, directly or indirectly, for your use of any third-party websites or applications, and any damage or loss caused by or in connection with use of or reliance on any content or functionality made available, or purported to be available, on or through any third party websites or applications, including those of our resellers and distributors. Your use of such websites or applications are at your own risk, and you should apply a suitable level of caution and discretion in doing so. These Terms do not apply to any third party websites or applications. When you click on or otherwise interact with any third-party websites or applications, the applicable third party’s terms and policies applies, including their privacy and data gathering practices. You should gather information to the extent you feel necessary or appropriate before proceeding with any such third-party websites or applications.

13Notice to California Residents

13.1 You waive your rights with respect to California Civil Code Section 1542, which says “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

13.2 If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the Services or to receive further information regarding use of the Services.

13.3 California residents can obtain information on our privacy practices and learn more about their California privacy rights, including how we comply with the California Online Privacy Protection Act and the California Shine the Light Act (where applicable), in our Privacy Policy and US Privacy Notice.

14Dispute Resolution

14.1 These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to choice of law principles.

14.2 If you are a consumer and subject to the applicable consumer laws of your country of residence, you may resolve your claim in any competent court in that country that has jurisdiction over the claim. In all other cases, you agree that your claim arising out of or in connection with the Terms, including any question regarding its existence, validity or termination, must be resolved exclusively in the competent courts of the Republic of Singapore, and that you submit to the personal jurisdiction of such courts. Without prejudice to the foregoing, you agree that, in our sole discretion, we may also bring any claim that we have against you arising out of or in connection with these Terms in the country in which you reside that has jurisdiction over the claim.

14.3 If you ever wish to seek any relief from us, you agree to waive the ability to pursue class action (where applicable).

14.4 TO THE EXTENT PERMITTED BY LAW, ANY CLAIM BY YOU OR US AGAINST THE OTHER MUST BE FILED WITHIN ONE YEAR AFTER SUCH CLAIM ARISES; OTHERWISE, THE CLAIM IS PERMANENTLY BARRED, WHICH MEANS THAT YOU OR WE WILL NO LONGER HAVE THE RIGHT TO ASSERT THAT CLAIM.

15Disclaimers

15.1 To use our Services, you must have a compatible mobile device, and stable internet access (fees may apply) among other technological features. This also means that the quality and availability of the Services may be affected by factors outside our control. We (and our third party vendors) do not warrant that our Services will be compatible with all hardware and software which you may use.

15.2 We shall not bear any liability for the interruption of or other inadequacies in the Services caused by your mobile network operator or circumstances of force majeure, or that are otherwise beyond our control. Where we can, as far as possible, we shall reasonably attempt to minimize the resulting losses of and impact upon you.

15.3 The Services are provided on an "AS-IS" and "AS-AVAILABLE" basis. We make no representations or warranties of any kind express or implied as to the operation and provision of such Services, proprietary nutrition databases, or multi-modal AI analysis or any part thereof. Under no circumstance do we guarantee that the Services will be uninterrupted, secure, safe, timely or free from errors, delays or disruptions. We also do not make any warranty of our Services with regard to the merchantability, technical compatibility, title, non-infringement, fitness for any particular purpose, security and freedom from computer virus or other harmful code.

15.4 We do not guarantee the accuracy and integrity of any external links that may be accessible by using the Services and/or any external links that have been placed for the convenience of you. We shall not be responsible for the content of any third party linked site or any link contained in a third party linked site, and we shall not be held responsible or liable, directly or indirectly, for any loss or damage in connection with the use of the Services by you. Moreover, we shall not bear any responsibility for the content of any webpage that you may be directed via an external link that is not under our control.

15.5 We (and our third party vendors and database licensors) make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to any transcriptions, food image recognition summaries, barcode query matches, Output or Content generated using the app for any purpose. You must use discretion and judgment when making decisions or taking actions based on the Output or Content. Any reliance you place on the Output or Content is strictly at your own risk.

15.6 You are fully responsible for any risks involved in using our Services. Any use or reliance on our Services will be at your own risk.

15.7 This service is provided solely for informational purposes and is not intended, designed, or implied to diagnose, prevent, or treat any disease or symptom, nor does it serve as a substitute for professional medical care. We are not medical professionals and do not possess the expertise to diagnose, examine, treat, prescribe, or determine the effectiveness of any medical condition. We assume no responsibility for the accuracy, reliability, validity, or appropriate use of this service.

If you have any medical questions, you must consult a physician or other qualified healthcare professional. You must never disregard professional medical advice or delay seeking medical care based on information obtained through this service.

Not all activities provided through this service are suitable for everyone. Do not use this service while driving, operating heavy machinery, or engaging in tasks that require attention and concentration. Use of this service is entirely at the user’s own responsibility.

By using this service, you explicitly acknowledge and agree that Glowise does not provide medical advice through this service. The content offered through this service—including text, photographs, images, illustrations, graphics, audio, video, audiovisual materials, and any other content provided by us, other account holders, or third parties—does not replace and must not be used as a substitute for:

(a) advice from physicians or other healthcare professionals,

(b) medical consultations, visits, or communications with physicians or other healthcare professionals, or

(c) information contained on physical product packaging or labels (which shall always override any digital metrics displayed by Glowise in the event of a discrepancy).

If you have health-related questions, promptly consult a physician or healthcare provider. In case of emergency, immediately contact a physician. You must not disregard professional medical advice or delay seeking medical care because of content provided through this service. You must not use this service or its content to diagnose or treat health problems. Transmission of content through this service, or communication via the internet, email, or other means, does not establish or create a physician–patient, therapist–patient, or any other professional healthcare relationship between you and Glowise.

15.8 If you choose to connect Apple Health ("HealthKit") or Google Health Connect with Glowise, you acknowledge that any such wellness framework data accessed by the app is used solely to support wellness tracking and core app functionality. HealthKit and Health Connect data are not intended for medical use and should not be relied upon for diagnosis or treatment. We do not use such framework data for marketing, advertising, or profiling. We do not share such framework data with third parties except as necessary to provide core functionality or as required by law, nor do we store or transfer it to external services for purposes unrelated to Glowise's operation. You may withdraw your permissions at any time through your respective OS system health settings, and Glowise will immediately stop collecting such data upon revocation. Glowise's handling of health framework data complies with both Apple's App Store Review Guidelines and Google Play's Developer Program Policies.

15.9 NOTWITHSTANDING THE FOREGOING, THIS SECTION DOES NOT EXPAND OR LIMIT (I) ANY EXPRESS, WRITTEN PRODUCT WARRANTY OR RELATED DISCLAIMERS THAT ARE PROVIDED BY US OR OUR SUPPLIERS WITH REGARD TO A PRODUCT SOLD BY US TO YOU, OR ANY WARRANTY ON A PRODUCT TO THE EXTENT REQUIRED BY APPLICABLE LAW; (II) OUR LIABILITY FOR PERSONAL INJURY TO YOU CAUSED BY US OR OUR AFFILIATES TO THE EXTENT NOT WAIVABLE OR CANNOT BE LIMITED UNDER APPLICABLE LAW; OR (III) ANY CAUSE OF ACTION YOU MAY HAVE AGAINST US OR OUR AFFILIATES THAT IS NOT WAIVABLE OR CANNOT BE LIMITED UNDER APPLICABLE LAW.

15.10 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, OR OUR THIRD-PARTY LICENSORS AND AI PARTNERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA (INCLUDING ANY PERMANENT DATA LOSS OR DEVICE ERASURE EXPERIENCED UNDER GUEST MODE), USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT of OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE SERVICES, REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE). IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100 USD); OR (B) THE TOTAL AMOUNT PAID BY YOU TO US FOR THE SUBSCRIPTION PLAN GIVING RISE TO THE CLAIM DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; PROVIDED THAT FOR UNAUTHENTICATED USERS GIVING RISE TO LIABILITY UNDER GUEST MODE, OUR AGGREGATE LIABILITY SHALL IN NO EVENT EXCEED ZERO UNITED STATES DOLLARS ($0 USD), AS NO ACCOUNT CREATION FEEDBACK OR CLOUD STORAGE REVENUE IS DIRECTLY ATTRIBUTABLE TO SUCH SESSIONS.

15.11 Some jurisdictions do not allow for the exclusion of implied warranties or the limitation of liability for certain damages, so some of the above exclusions or limitations may not apply to you.

16Indemnity and Limitation of Liabilities

16.1 To the extent permissible by law, neither we, Apple, nor Google shall be liable in any way for the quality, timeliness, accuracy or completeness of the Services and shall not be responsible for any consequences which may arise from your use of such Services.

16.2 To the extent permitted by applicable laws, you expressly understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages or any other intangible losses resulting from: (a) the use or the inability to use our Services; (b) unauthorized access to or alteration of your transmission or data; (c) statements or conduct of any third party, (d) any other matter relating to the Services or these Terms (whether based on contract, tort or otherwise, and whether or not we have been advised of such damages). We shall also not be liable to you or any third party under any circumstances for damages or costs arising out of or in connection with your authorized or unauthorized use of our Services (including your failure to comply with applicable local, state, federal or international laws), or any private or governmental legal action related to your use of the Services in any country. Even if we were found liable, WE SHALL NOT BE LIABLE TO YOU FOR MORE THAN THE AMOUNT YOU HAVE PAID TO US IN ACCORDANCE WITH THIS AGREEMENT IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT A CLAIM (OR ZERO DOLLARS [$0 USD] IF YOU ARE AN UNAUTHENTICATED GUEST USER). YOU ACKNOWLEDGE AND AGREE THAT IF YOU HAVE NOT PAID ANYTHING TO US DURING SUCH TIME PERIOD, OR IF YOUR LOCAL DATA HAS BEEN ERASED WITHOUT BEING LINKED TO A REGISTERED ACCOUNT, YOUR SOLE REMEDY (AND OUR EXCLUSIVE LIABILITY) FOR ANY DISPUTE WITH US IS TO STOP USING THE SERVICES, UNINSTALL THE APPLICATION, AND TO CANCEL YOUR ACCOUNT (IF APPLICABLE). The foregoing limitations will apply even if the Services fail of its essential purpose.

16.3 NOTHING IN THIS AGREEMENT SHALL AFFECT THE STATUTORY RIGHTS OF ANY CONSUMER OR EXCLUDE OR RESTRICT ANY LIABILITY RESULTING FROM OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OR FOR DEATH OR PERSONAL INJURY ARISING FROM ANY NEGLIGENCE OR FRAUD BY US.

16.4 You irrevocably waive all rights to seek injunctive or other equitable relief, or to enjoin or restrain the operation of the Services, exploitation of any advertising or other materials issued in connection therewith, or exploitation of the Services or any content or other material used or displayed through the Services and agree to limit your claims to claims for monetary damages, limited by these terms (if any).

16.5 Neither Apple nor Google is responsible for addressing your claims relating to the Glowise app, including, but not limited to: (a) product liability claims; (b) any claim that Glowise fails to conform to any applicable legal or regulatory requirement; and (c) any claims arising under consumer protection, privacy, or similar legislation.

16.6 YOU RELEASE US, OUR AFFILIATES, AND OUR AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AND AGENTS FROM ANY CLAIM, COMPLAINT, CAUSE OF ACTION, CONTROVERSY, DISPUTE, OR DAMAGES (TOGETHER, “CLAIM”), KNOWN AND UNKNOWN, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH ANY SUCH CLAIM YOU HAVE AGAINST ANY THIRD-PARTIES. YOUR RIGHTS WITH RESPECT TO US OR OUR AFFILIATES ARE NOT MODIFIED BY THE FOREGOING DISCLAIMER IF THE LAWS OF YOUR TERRITORY OF RESIDENCE, APPLICABLE AS A RESULT OF YOUR USE OF OUR SERVICES, DO NOT PERMIT IT.

16.7 You agree to indemnify, defend and hold us (and our officers, directors, agents, subsidiaries, joint ventures and employees, and specialized third-party AI partners and database licensors) harmless from any claim, demand, damages or other losses, including reasonable attorneys’ fees, asserted by any third-party resulting from or arising out of your use of the Services, or any breach by you of this Agreement, however the foregoing does not apply if the infringement of rights is not attributable to your intentional or negligent behavior.

17Miscellaneous

17.1 These Terms form the entire agreement between you and us regarding your use of the Services.

17.2 You may not assign or transfer your rights or obligations under the Terms, in whole or in part, by operation of law or otherwise (and you may not delegate your duties under them) without our prior written consent. We may assign our rights or obligations under the Terms (in whole or in part) at any time without notice or consent to any of our Affiliates, corporate successors, or in connection with a merger, acquisition, or sale of assets.

17.3 The failure to require performance of any of the provisions forming the Terms by you or us will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of the Terms, be a waiver of any breach or default or a waiver of the provision itself. No waiver or modification of any term of these Terms will be effective unless in writing and signed by the party against whom the waiver or modification is sought to be enforced.

17.4 If any part of these Terms is held to be invalid or unenforceable, then that provision will be deemed severable from these Terms, and the invalidity of the provision will not affect the validity or enforceability of the remainder of these Terms.

17.5 To the extent permitted by applicable law, you agree to waive and will waive, any applicable statutory and common law that may permit a contract to be construed against its drafter.

17.6 Where we have provided you (directly or indirectly) with a translation of English language version of the Terms (including these Terms and the Privacy Policy), you agree that the translation is provided for your convenience only and that the English language version of the Terms will govern your usage of our Services. If there is any contradiction between what the English language version of the Terms says and what a translation says, then the English language version shall prevail.

17.7 We reserve the right to terminate these Terms at any time at our sole discretion for any reason and we shall not be liable to you for any losses you may suffer upon termination. Notwithstanding, we endeavor to give you advanced and reasonable notice before we terminate these Terms. Upon any termination (a) the rights and licenses granted to you herein shall terminate; and (b) you must cease all use of the Glowise app.

17.8 You acknowledge that the rights granted and obligations made under these Terms are of a unique and irreplaceable nature, the loss of which shall irreparably harm us and which cannot be replaced by monetary damages alone so that we shall be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety or proof of damages) in the event of any breach or anticipatory breach by you.

17.9 We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including without limitation any failure to perform hereunder due to unforeseen circumstances such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, nationwide IT networks attacks or failures, systemic telecommunications outages, cloud computing service interruptions, API failures or rate-limiting of third-party AI models, or the unannounced downtime or service suspension of integrated nutrition databases, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.

18Feedback and Contact

18.1 We are happy to and we may periodically solicit suggestions from our users. However, we do not accept or consider unsolicited suggestions of any kind (e.g. ideas on product development or features, artwork, musical or audiovisual works, concepts or any other creative materials) in any format or manner (“Unsolicited Content”). This is to avoid potential misunderstandings if new products or features or services independently developed by or for us might seem similar to your suggestions. Therefore, please do not submit any Unsolicited Content to us.

18.2 If you insist on submitting Unsolicited Content or sending us any other feedback, you agree that any feedback provided will be used by us in an unrestricted manner and treated as non-confidential information. Please do not share anything that contains new or original ideas which you may want to claim any form of proprietary rights in, now or in future. If you insist on sending us new or original ideas or creative materials, then you are deemed to have agreed that: (a) your Unsolicited Content, feedback and their contents will automatically become our intellectual property, without any compensation to you; (b) you will not assert against us any rights or ownership and you will not claim any compensation in respect of any such Unsolicited Content or feedback; (c) we may use or redistribute the Unsolicited Content, feedback and their contents for any purpose and in any way we deemed fit; (d) there is no obligation for us to evaluate any ideas or material that you submit to us; and (e) there is no obligation to keep the Unsolicited Content or any such ideas or material confidential.

18.3 If you need to contact us or seek clarification, you may contact us as follows:

Name: Vocalbeats.AI Pte Ltd

Address: 108 Robinson Road, #09-01, Singapore 068900

Attn: Customer Service

Email: support@glowise.app